Last updated: 14 April 2026
1. Overview
UnfoldCRO ("we", "us") is a service-based technology agency. The nature of our work — custom development, consulting, audits, and ongoing management — means that once work has begun we incur time, opportunity cost, and subcontractor commitments that cannot be reversed. This policy sets out when refunds are available and how they are calculated.
This policy is part of our Terms & Conditions.
2. General stance
Fees for services are non-refundable once work has commenced, except in the specific scenarios listed below. "Work commenced" means any of: project kick-off call held, access or credentials shared, design or development work started, or subcontractor assignments made.
3. Before work begins
If you have made a payment but we have not yet started work — for example, you wish to cancel within 48 hours of payment and before the kick-off call — you may request a full refund minus:
- payment-gateway fees actually charged by Razorpay, Stripe, or the equivalent (typically 2-3% + taxes);
- any external purchases already made on your behalf (domain, software licence, stock imagery, paid template, etc.).
4. Fixed-scope projects
For milestone-invoiced projects:
- Completed and accepted milestones are non-refundable.
- Work in progress at the point of cancellation is billed pro-rata based on hours logged at our standard rate. Any surplus from the paid milestone is refunded within 14 business days; any shortfall is invoiced to you.
- If we cancel the project due to our inability to deliver (not due to your breach), we refund the pro-rated balance for uncompleted work plus a 5% goodwill adjustment.
- Timelines impacted by client delays, content gaps, or scope changes do not give rise to a refund claim.
5. Retainers, AMC, and monthly subscriptions
- Monthly retainers are billed in advance. Once a month has started, the fee for that month is non-refundable.
- To cancel, provide at least 30 days' written notice to info@unfoldcro.com. Work continues and fees apply during the notice period.
- If a retainer is cancelled mid-month for an extraordinary reason agreed to by us, the unused portion of the current month is credited against your next invoice (if any). Cash refunds for partial months are not standard.
- For annual or quarterly prepaid retainer plans that are cancelled early, we refund the pro-rated balance for complete unused months at the monthly-plan price, net of any discount that was applied to the prepaid plan.
6. Software products & on-site purchases
For digital products, Shopify apps, SaaS subscriptions, or other items purchased directly through the website:
- Subscriptions can be cancelled at any time via the product settings or by emailing info@unfoldcro.com. Cancellation takes effect at the end of the current billing period. No refund is issued for the current period.
- One-time licence purchases are refundable within 7 days of purchase if the product has not been activated or downloaded, and fails to meet the feature list described on its product page.
- Once activated or deployed on a live store, one-time licences are non-refundable.
7. White-label engagements
For agencies engaging us as a white-label partner, the same rules apply. Refunds (if any) flow to you, not your end-client. You remain solely responsible for your commercial arrangement with your end-client, including any refunds you choose to offer them.
8. How to request a refund
- Email info@unfoldcro.com with subject "Refund Request" and include your order or invoice reference.
- We acknowledge within 3 business days.
- We review the request against this policy and respond with our decision (approve / partial / decline) within 10 business days.
- Approved refunds are processed to the original payment method within 14 business days of approval.
9. Chargebacks
Please raise concerns with us first. Filing a chargeback without first contacting us is treated as a breach of our Terms and entitles us to recover bank fees and collection costs. We maintain detailed project records and will respond to chargeback claims through the acquiring bank with evidence of delivery.
10. Changes
This policy applies to engagements entered into after the "Last updated" date above. Earlier engagements are governed by the version of this policy in effect when they began (archived on request).
11. Contact
UnfoldCRO, Harda, Madhya Pradesh, India. Email info@unfoldcro.com.